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Wellness and service brands, GCCAutomation

Review requests and private feedback for wellness brands

A steady flow of reviews, with problems caught privately.

A hand holding a phone with a message open in a bright room

The problem

Most satisfied customers never thought to leave a review, while the few with a complaint went to Google, so the public rating was lower than the service deserved. Nobody had time to ask each customer for one.

What we built

After every visit the customer gets a short WhatsApp check-in and a link to leave a review. Anyone who reports a problem is also routed to a manager straight away, so it can be put right before it turns into a one-star review.

How it works

  1. 01When a visit or job is marked complete, the customer gets a short WhatsApp check-in with a link to leave a review
  2. 02Anyone who reports a problem is passed to a manager straight away
  3. 03Responses and reviews collect on a simple dashboard for the owner
  1. 01WhatsApp
  2. 02OpenAI
  3. 03Notion
The tools involved, in the order work passes through them

Results

  • Public reviews arrive steadily instead of in rare bursts.
  • Complaints reach a manager within minutes, while there is still time to fix them.
  • Asking for reviews no longer takes up anyone's afternoon.

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