Arabic and English on the same line
The agent detects the caller's language from the first sentence and continues in it. It can switch if the caller does. We test Gulf Arabic and Modern Standard Arabic separately with your team before launch.
AI voice agents that answer the phone when your team can't
Most businesses lose calls in the evening, at lunch and when the front desk is busy with the person in front of them. A voice agent answers those calls, understands what the caller needs, checks your real calendar, books the appointment and sends a confirmation. When the caller needs a person, it says so and passes the call or a summary to your team. You can talk to ours on this page.
- Typical timeline
- 3–6 weeks
- Languages
- Arabic, English, more on request
- Connects to
- Calendar, CRM, WhatsApp
Who it suits
A good fit if
- Clinics and practices that miss calls after hours or at busy times
- Service companies that need jobs qualified before a technician calls back
- Teams that make the same outbound reminder calls every day
Probably not a fit if
- Emergency lines. People in an emergency should reach a person or emergency services
- Calls where the caller expects advice only a licensed professional can give
What a voice agent can do
After-hours reception
Answers every call outside opening hours, answers common questions and books into the next open slot.
Overflow at busy times
Picks up when the front desk line is busy, so callers aren't sent to voicemail.
Lead and job qualification
Asks your qualifying questions, records the answers in the CRM and books a callback for the ones worth a person's time.
Outbound reminders
Calls to confirm appointments, chase unpaid invoices politely or follow up after a visit, with a WhatsApp message as backup.
Built with
- ElevenLabs
- Twilio
- OpenAI
- Google Calendar
- Outlook
- HubSpot
Talk to it before you buy one
Press start and ask to book an appointment. Try it in Arabic, interrupt it, change your mind halfway through.
Ready
Browser call
00:00
Speaks
- Arabic
- English
- French
- Spanish
- German
Demo agent. Please don't share personal health or payment details.
Transcript
0 lines
A typical call
An after-hours booking call to a clinic, as it appears in the transcript your team receives.
Call transcript
10 lines01:09
Agent00:00
Good afternoon, Northgate Dental. You're speaking to the clinic's booking assistant. How can I help?
Caller00:06
Hi. I'd like to book a check-up and a clean, ideally this week.
Agent00:12
I can help with that. Is this your first visit to the clinic?
Caller00:16
نعم، أول مرة. ممكن نكمل بالعربي؟
Translation: Yes, it's my first time. Can we carry on in Arabic?
Agent00:21
أكيد. عندنا موعد يوم الخميس الساعة أربعة ونص العصر، أو يوم السبت الساعة عشرة الصبح. أي موعد يناسبك؟
Translation: Of course. We have Thursday at 4:30pm or Saturday at 10am. Which suits you?
Caller00:30
Thursday works. English is fine from here, my husband is on speaker too.
Agent00:36
No problem. That's a check-up and clean on Thursday at 4:30pm, about 45 minutes. Can I take your full name and a mobile number for the confirmation?
Caller00:47
Mariam Haddad. 050 555 0147.
Agent00:54
Thank you, Mariam. You're booked for Thursday at 4:30pm. We'll send a confirmation on WhatsApp now and a reminder the day before. Please bring your insurance card.
Caller01:06
Great, thank you. See you Thursday.
From first call to live
01
Script the calls
We listen to recordings or sit with the front desk, then write how the agent should open, what it may and may not answer, and when to hand over.
02
Connect the systems
Calendar, CRM and messaging are connected so the agent books real slots and the team sees every call with a transcript.
03
Test with real calls
Your team calls it in both languages, with accents, interruptions and odd requests. We tune until it handles them properly.
04
Go live on one line first
We start with after-hours or overflow only and read every transcript daily for the first two weeks.
05
Widen the hours
Once the transcripts look right, the agent takes more of the day: lunch breaks, busy mornings, or a second line.
Calls, recordings and consent
Callers are told at the start that they are speaking to an automated assistant and that the call is recorded. Transcripts are stored in your systems with access limited to your team. For patient calls in the UAE we design for health data to stay in the country, and the written plan lists any voice providers this rules out.
Where we've done this before
Common questions about voice agents
No. Current voice models sound natural, with normal pauses and intonation. Callers are still told at the start that it is an automated assistant, which we recommend and which is required in several markets.
Yes. Calls can be forwarded to the agent after hours or when the line is busy, so your number doesn't change. We can also give you a new number for a specific campaign.
It tells the caller a person will call back, takes the details and sends your team a summary with the transcript. During opening hours it can transfer the call instead.
Running costs are per minute of call time, for the phone line, the voice and the AI model. We estimate them from your call volumes in the plan, so you know the monthly figure before we build.