An AI agent is useful when your team spends hours reading messages, deciding what each one is about and typing a reply that is mostly the same every time. We build agents that do that first pass inside your inbox, WhatsApp or CRM, using your own documents as the source, and pass anything uncertain to a person with the context attached.
A good fit if
Probably not a fit if
Reads every email or message, works out what it is about and how urgent it is, pulls out the key details, and routes it to the right owner.
Answers questions from your policies, price lists and past replies, cites where the answer came from, and asks a person when it isn't sure.
Answers new enquiries on WhatsApp or email as soon as they arrive, asks your qualifying questions, and books a call for the ones that fit.
Pulls fields out of forms, referral letters, invoices and contracts into structured data your systems can use.
Built with
01
We start with 100 to 300 real messages or documents from your team, with the replies they sent. That becomes the test set.
02
A working agent connected to a copy of your inbox or CRM, scored against the test set so we can see where it is wrong.
03
For two weeks the agent drafts and your team approves. Every correction goes back into the instructions and the test set.
04
The agent sends on its own only for the categories it handles reliably. Everything else stays in draft for a person.
Every agent has a written test set built from your real messages. We measure it before launch and after every change to the instructions or the model, so you can see accuracy as a number rather than a feeling.
Agents answer from your documents, not from the model's memory, and they show the source. If the source doesn't cover a question, the agent says so and hands over.
We use the business APIs of OpenAI, Anthropic and others, which do not train on API data by default, and we send the model only what the task needs. Where a provider offers zero data retention, we turn it on for sensitive work.
Clinic group and insurance support team, GCC
Each request goes to the right person as it arrives
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Serene Aesthetics, Doha
Consultations get booked overnight, not the next afternoon
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Multi-branch clinic, UAE
Intake forms are filed straight into the record, with no retyping
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It can, which is why we design against it. Agents answer from your documents, show the source, and hand over when the documents don't cover the question. We measure accuracy on a test set built from your real messages before launch.