Renewal reminders and win-back messages for a Dubai studio

Members stopped coming without saying why. Visits slowed, renewals lapsed, and nobody noticed until the revenue dip showed up. There was never time to contact people one by one.

We built a flow that notices when a member's visits drop and sends the right message for where they are: a friendly check-in first, a renewal reminder before expiry, and a win-back offer if they have already gone. Every message is written in the studio's own tone.

1. 01Visit patterns are tracked for every member
2. 02A member whose visits slow down gets a friendly check-in
3. 03Before a membership expires, a renewal reminder goes out
4. 04Lapsed members get a personal win-back offer
5. 05The owner sees who came back on a simple dashboard

• Renewal reminders go out on time for every member, not only the ones someone remembered.
• Lapsed members are coming back after a single message.

• Business process automation